State Farm® Insurance Agent Richard Lonie
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
RED
September 6, 2024
5
out of
5
rating by RED
"We just added a new car to our insurance, and with everything going on with Insurance these days, Rich made it effortless! Thanks Rich and Lucinda! You have a loyal customer for life!"
We responded:
"Thank you so much for your wonderful review! We are delighted to hear that our agency was able to make the process of adding your new car to your insurance effortless, especially given the current complexities in the insurance landscape. Your kind words and loyalty mean the world to us. We are committed to providing you with the best service possible and are thrilled to have you as a loyal customer for life. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again for your trust and support! Rich"
Leah Christenson
September 4, 2024
5
out of
5
rating by Leah Christenson
"Richard Lonie has been our agent for years. He and Lucinda are always so helpful. Just today I added a new car on our policy in minutes. A++ service always."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that our office has consistently provided you with helpful and efficient service over the years. It’s wonderful to know that adding your new car to the policy was a smooth and quick process. We strive to make every interaction as seamless as possible, and your feedback truly means a lot to us. We deeply value your trust and loyalty, and we look forward to continuing to serve you with A++ service. If you ever need further assistance, please don’t hesitate to reach out. Rich"
Shelley Karlowsky
August 29, 2024
5
out of
5
rating by Shelley Karlowsky
"Best service ever!! I highly recommend Lucinda! She is very knowledgeable and gives the best customer service!!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with our office. Lucinda truly is a gem, and we are very fortunate to have her on our team. Your recommendation means a lot to us, and we are delighted to know that Lucinda's knowledge and customer service made such a great impression. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help! - Richard"
Steve Adamsten
July 10, 2024
1
out of
5
rating by Steve Adamsten
"I don't usually leave reviews but this company is really bad! I am extremely disappointed with Richard Lonie and their relation to State Farm Insurance. My friend told me to give them a try as they provided her with a competitive quote. After calling it seems the opposite is true. Lucinda is not friendly or helpful, and they consistently provide incorrect quotes. She promises to give you a call back but never returns calls. Additionally, despite multiple attempts to contact them, they never return my calls. This lack of professionalism and poor customer service is unacceptable. I do not recommend this insurance company to anyone looking for reliable and friendly service."
We responded:
"Thank you for taking the time to share your experience. We take all feedback seriously and strive to provide the best possible service to our clients. However, we currently have no record of working with you or providing you with a quote. We would appreciate the opportunity to address any concerns you may have. Please reach out to our office directly so we can understand your situation better and assist you promptly. Our goal is to ensure that all our customers have a positive experience. Richard"
C K
July 3, 2024
1
out of
5
rating by C K
"This State Farm agency is really bad!!!!! Lucinda Lonie quoted me a $320 for my car insurance and for the last 3 months I have been charged $525. When I call them they never pickup my calls and have been ducking my emails for several months. The reason I let it go for so long was because Lucinda Lonie stated it’s a transactional period and there was some fees charged but after the 1st month it will all adjust. Well this is the 3rd month and it has not adjusted. They have been over charging me and providing horrible customer service. DO NOT USE THESE CROOKS! Bad business ethics!"
We responded:
"Hi CK - Thank you for taking the time to share your feedback. We genuinely value your input and apologize for any inconvenience you've experienced. Our primary goal is to ensure that our policyholders feel supported and well-informed. When changes are made to an insurance policy, any associated cost increases are often spread over three months as a courtesy to help manage the financial impact. Our intention is always to make transitions as smooth and manageable as possible for you. We understand how important it is to have clarity and transparency with your insurance policies, and we're deeply sorry if this process wasn't communicated effectively in your case. Your satisfaction is very important to us, and we're committed to making this right. Please feel free to reach out to us directly so we can discuss your concerns in more detail. We're here to help and truly appreciate the opportunity to improve our service based on your feedback. Warm regards - Richard Lonie"
Zia Amilee
June 25, 2024
5
out of
5
rating by Zia Amilee
"I am so happy with Richard Lonie with there Service and every time when I call there, someone to answer the phone right away!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us this wonderful review. We are thrilled to hear that you are happy with our service and that we have been able to meet your expectations. Our team always strives to provide prompt and helpful assistance, and it is great to know that you appreciate our efforts. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to service you! "
Christina Miraglia
June 7, 2024
5
out of
5
rating by Christina Miraglia
"The least stressful part of dealing with various car accidents and incidents over the last two decades is calling Richard Lonie’s office and talking to Lucinda (she is a delight), knowing that things will be taken care of. They have been responsive, kind, and extremely helpful in dealing with all of our insurance needs (car, earthquake, and homeowners)."
We responded:
"Hi Christina - Thank you so much for your kind words and continued trust in our services! We're thrilled to hear that Lucinda and our team have made your experience less stressful over the years. Your satisfaction is our top priority, and we're always here to help with your insurance needs. Richard"
Barbara Clark
June 1, 2024
5
out of
5
rating by Barbara Clark
"Always so personable and super friendly!!! Wouldn’t go anywhere else! They insure my house, cars, boat, trailer… everything! Love them!"
We responded:
"Hi Barbara, Thank You for the great review. We really appreciate you trusting our State Farm agency with your insurance needs, and we look forward to many more years providing top tier service to you and your family."
Bob Bendetson
April 17, 2024
5
out of
5
rating by Bob Bendetson
"We’ve been with State Farm/Richard Lonie for over two decades and couldn’t be more pleased. Any issue is taken care of promptly, and they always look for ways to lower our premiums. Can’t say enough positive things about everyone who works in that office."
We responded:
"Hi Bob. Thank you so much for the kind words and great review. I will make sure to share with the team and thank you the many years with State Farm."
David Grace
September 22, 2023
5
out of
5
rating by David Grace
"I've had two very unique situations arise with auto claims. Both times Richard went to bat for me and I ended up with the ideal outcome both times. I can't recommend him too highly!"
We responded:
"Hi David. Thank you so much for the fantastic Google review. It is a real pleasure working with customers like you and I am happy our team has delivered on the promise of providing Remarkable Customer service. Thank you for being the best part of what we do every day - Richard"
Marilyn Arnaud
August 10, 2023
5
out of
5
rating by Marilyn Arnaud
"Working with Lucinda has been absolutely fantastic! She reached out to me yesterday to advise that the cost of my homeowners policy would be going up and offered me a viable solution! By adding one of my vehicles for only $12 for a six-month policy, I save over 500 on my homeowner’s policy per year by bundling my policies with State Farm. Basically, on our end, the increased cost of our homeowner’s policy disappeared. Thank you Lucinda and State Farm for all the good work you do! We will continue to use State Farm for our policy needs as a friendly, reliable asset to our family! - Marilyn Arnaud"
We responded:
"Hi Marilyn - THANK YOU so much for the 5 Star review. We strive to deliver Remarkable Customer Service and working with customers like you, make easy. I appreciate you trusting State Farm Insurance and our Agency with your insurance needs, and we look forward to many years of serving you and your family. Rich"
Christopher Coart
July 28, 2023
5
out of
5
rating by Christopher Coart
"Is it normal to ENJOY dealing with your insurance agent? Because that's exactly how EVERY encounter with Richard, Lucinda and the staff has been. They always answer as if they have been looking forward to my call. They answer all my questions directly and are very knowledgeable on everything even slightly associated with my insurance. When my father died and he had life insurance with several different Insurance companies, only Lucinda made it easy, telling us what to expect and giving the direct number at State Farm Corporate where an apparent clone of Lucinda (outstandingly friendly, compassionate, knowledgeable and helpful) and they got us the benefit payment quickly and many weeks sooner than any of the other insurance companies. I know they are the best because there is no way Richard Lonie and his staff could be any better!"
We responded:
"Wow - Thank you Christopher for the awesome 5 Star review. We are very lucky to have clients like you - you are the reason we do this every day. I will make sure to share your kind words with Lucinda and the Team and thank you again for being the best part of what we do every day. Rich"
Manny Ibarra
June 9, 2023
5
out of
5
rating by Manny Ibarra
"Lucinda is the best she’s very helpful , first class all the way ."
We responded:
"Thank you, Manny. We are very lucky to have Lucinda on the team and I will make sure to share your 5 Star review with her. We appreciate having you as a client and we look forward to taking care of your insurance needs for years to come."
Tillie Vargas
June 8, 2023
5
out of
5
rating by Tillie Vargas
"Richard’s office has always been professional and personal. They have always done the right thing for me as a customer. I highly recommend this office for anyone!"
We responded:
"Hi Tillie, Thank you so much for the AWESOME 5 Star review. It has been a pleasure to provide you and your family with excellent customer service. Thank you for trusting our office and we truly appreciate your business. I will definitely share your kind words with the Team. "
Sebastian Musso
May 23, 2023
5
out of
5
rating by Sebastian Musso
"I have been with the Richard Lonie State Farm office since I moved out here some 10 years ago. In a day and age where getting a human on the phone has become increasingly impossible, I always have Lucinda answer within a few rings and she could not be more pleasant. Moreover, any questions I have or concerns she tackles effortlessly. I actually look forward to speaking with her. They have sent me a birthday card consistently every year, and above all I can rely on my coverage. I save reviews for people who really do give a great effort and are grateful for my business. Thus, I am glad to write this one. Best always, Sebastian"
We responded:
"Thank you, Sebastian. I will make sure to share your kind words with Lucinda. Lucinda has many years with our State Farm Insurance Agency, and working with customers like you drives her dedication to deliver Remarkable Customer Service. Thank you for being the best part of what we do every day. "
Aeree Yoo
March 27, 2023
5
out of
5
rating by Aeree Yoo
"Richard and Lucinda Lonie were my agent more than 25 years. Our family was secured with State Farm and their service is excellent. Especially, Lucinda always give me a prompt service! Excellent!!!!!"
We responded:
"Thank you Aeree for the great review. We always enjoy talking with you and thank you for being a member of the State Farm family for so many years. I will definitely share your 5 STAR review with Lucinda, and we are looking forward to working with you and your family for many years to come. "
Janice Williams
March 17, 2023
5
out of
5
rating by Janice Williams
"I love everything about Richard Lonnie’s State Farm Ins especially the staff, everyone is so nice, warm hearted yet professional, and very accommodating. I am treated like a family member. For more than 30 years Richard, Lonnie‘s office has protected me and they’ve always been there for me whenever I needed them with no hesitation or delay. I could go on and on, but I’ll stop there. I consider myself and my family to be loyal customers and I will continue to be until the day I am no more.:- )"
We responded:
"Hi Janice - Thank you so much for your awesome 5-star review. You have been a wonderful client since our early days. We enjoy talking to you as our conversations bring a smile to our faces. We really do appreciate you and THANK YOU for trusting us with your insurance needs. "
Janie Zeidel
March 2, 2023
5
out of
5
rating by Janie Zeidel
"Lucinda is a wonderful person who really cares and helps when you need her. Always a joy to talk to her and the team."
We responded:
"Janie, thank you so much for your great review. Lucinda prides herself on going above and beyond to provide remarkable customer service. I will definitely share your review with her and THANK YOU for being the best part of what we do every day. We are lucky to have customers like you. "
RR G
January 26, 2023
5
out of
5
rating by RR G
"We had been going about our home and auto insurance needs all wrong for decades. We wasted valuable time and money by constantly raising and lowering coverage amounts as we chased the perfect balance between cost and risk exposure. Truth is, we had no idea what we were doing. Lucinda and Richard Lonie took over and eliminated all the guesswork, stress, and waste. They paid close attention to our needs and looked out for our best interests in selecting the right coverage at a price that made sense for our specific financial situation. And on top of that, their customer service is professional, genuine, and very hospitable. They truly make us feel valued as a customer. Thanks to the Lonies, insurance is one major pain we no longer have to worry about shopping around for every six months. Now if they could offer tax preparation services too... ;)"
We responded:
"Thank you for the amazing review. Our team works hard to provide an excellent customer experience and I am happy to hear that we delivered for your family's insurance policies. We are lucky to have hard working team members like Lucinda, who make sure insurance options are explained and helping the customer make the right choice for their coverage. Thank you for trusting us with your insurance needs! "
Nancy C o o g a n
January 20, 2023
5
out of
5
rating by Nancy C o o g a n
"My family and I have been customers for 20+ years and we could not be more happy having Lucinda and team as our insurance agents. Lucinda provides the most outstanding and professional customer service. We highly recommend doing business with Lucinda and the State Farm team!! You will not be disappointed! 👍🏻"
We responded:
"Thank you so much Nancy for taking the time to write us such an awesome review. We so appreciate having you as a State Farm customer for so many years and it's people like you that make our job great. I will definitely share your review with Lucinda and thanks again for allowing us to be there for your insurance needs. "
Jo Fitzpatrick
January 14, 2023
5
out of
5
rating by Jo Fitzpatrick
"I have been working with Lucinda Lonie off/on all day today (Woodland Hills, CA office) & I want to say she does a fantastic job in the customer service area! Her upbeat/friendly voice on the telephone and her quick responding to my requ at for a document related to my insurance was THE best! It seems that there are many employees who don't really care much about customers these days, but NOT Lucinda. Thank you very much Lucinda for what you do & how you do it! It's SO appreciated! 👍"
We responded:
"Thank you for taking the time to write us a review. I am happy Lucinda was able to provide you with remarkable customer service and make the process simple. I will make sure to share your wonderful review with her and THANK YOU for being such a great customer. "
Michael Ward
January 12, 2023
5
out of
5
rating by Michael Ward
"Richard and Lucinda Lonnie are the best insurance agents I’ve ever had. Professional, friendly and just really good people who know their business and have always taken great care to provide excellent service."
We responded:
"Hi Michael, thank you for taking the time to write such a great review. We really appreciate you sharing your positive experience working with our agency, and hope to keep serving your insurance needs for years to come! "
fandrewscott
January 9, 2023
5
out of
5
rating by fandrewscott
"Fantastic service by fantastic people. Every place of business should take lessons from them. 6 stars!"
We responded:
"Andrew, thank you for taking the time to share your experience. We truly appreciate you and thank you for being the best part of what we do every day. "
Jennifer McComb
January 4, 2023
5
out of
5
rating by Jennifer McComb
"So incredibly helpful and smart. If you need to work stuff out, they really work with you. Very rare."
We responded:
"Hi Jennifer. Thank you for taking the time to write us a review. Your generous feedback means a lot to us, and we truly appreciate your trust and the opportunity to protect what's important to you. "
Ariel Dresser
December 16, 2022
5
out of
5
rating by Ariel Dresser
"This is the BEST STATE FARM office ever! Lucinda has been taking care of my mother and I since I was a little girl. My mom says the office took care of her mother as a client. 3 Generations of great customer service, and we have always considered Lucinda a trusted family friend! Love this company for my insurance and I love their customer service! Where is the 10 star button?! It doesn't get better than this! Personal service is a lost art nowadays, but this office has remained consistent in excellence for 3 decades that I can remember. I know my mother would say the same! I imagine my grandmother would be tipping her hat on this as well! After all, it's not often one can say, "they are taking care of my family"! Here's to generational customer service! 10 STARS in my book!"
We responded:
"Thank you so much for your generous review. State Farm Insurance & our agency is fortunate to have built our business around customers like you. Thank you for trusting us with your insurance needs and we are looking forward many more years serving you."