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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Suzette Simon

February 17, 2026

5  out of  5
rating by Suzette Simon
"Speaking with Lucinda has been a pleasure. She is knowledgeable and professional. With our economy rising rapidly, she was able to lower my auto insurance. Gold stars for Lucinda!"
We responded:
"Hi Suzette. Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Lucinda was able to assist you with your auto insurance needs and make the process smooth and enjoyable. She truly is an asset to our team, and your feedback reinforces the great work she does. If you need any further assistance or have questions in the future, don't hesitate to reach out. Thanks again for the gold stars – they mean the world to us! 😊"
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Isabella M

February 13, 2026

5  out of  5
rating by Isabella M
"If you’re looking for a State Farm agent who is reliable, knowledgeable, honest, and truly personable, look no further. Richard Lonie and his team have been our family’s trusted insurance professionals for nearly 20 years, and they have never once fallen short. They consistently take the time to answer our questions, thoroughly review our policies, and ensure we’re always up to date and properly covered. Every time we call, Lucida greets us with warmth and a genuine smile you can hear in her voice, instantly making us feel confident and secure in the guidance she provides. This is a team that truly cares about their clients, hands down the office you want on your side."
We responded:
"Thank you so much for being such a wonderful part of our agency family for nearly 20 years! We truly appreciate your kind words and are grateful for the trust you’ve placed in Richard, Lucinda, and our entire team. We look forward to continuing to take great care of you and your family for many years to come!"
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Danielle Riggen

February 10, 2026

5  out of  5
rating by Danielle Riggen
"I have always gotten great service with this office. They remember who you are and they are very knowledgeable about my insurance policies. I had gotten in a wreck one time and they were on it. They helped me through the whole process."
We responded:
"Thank you so much for your kind words! We're grateful for your trust and happy we could support you when you needed us most."
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Mackenzie Trask

January 7, 2026

5  out of  5
rating by Mackenzie Trask
"If anybody is looking for someone nice to speak to on the phone, that has a sweet soul and very helpful, This Office branch is the best. Lucinda has been taking care of all of our auto insurances as well as Renters insurance. I’ve been with This branch since 2016. Almost 10 years. They communicate very well to their clients. They’re very personable. They send me birthday cards every year, They even sent me a $10 In-N-Out gift card a few years Back for my birthday! If you live in the valley and Looking for another insurance, State Farm is where I’m at. Richard Loine’s office in Woodland Hills located off Ventura and Farralone Ave. I wish I could add more stars because they need 1000 more. Thank you for all your help lucinda, and I believe Sally (I think that’s her name), for all your kindness💛"
We responded:
"Thank you so much for your wonderful review and kind words! We're thrilled to hear that Lucinda, Suzie, and the entire team have made such a positive impact over the years. Your great review means the world to us, and we’re grateful to have you as part of our State Farm family. Looking forward to continuing to serve you for many more years to come! "
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Todd Liberman

December 10, 2025

5  out of  5
rating by Todd Liberman
"Richard Lonnie State Farm office in Woodland Hills is fantastic. I’ve been a client for a number of years now couldn’t be happier. Lucinda is wonderful. Anything I need she’s right on it. She even reminds me when my payment is due. I’m so happy to know her and so happy with the service recommend them highly."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Lucinda has provided you with such fantastic service over the years. It's great to know that Lucinda's attentiveness and reminders have made your experience even better. We truly appreciate your kind words and your recommendation means a lot to us. We're here for you anytime you need—thanks again for being a valued client!"
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Marie Ritz

December 6, 2025

5  out of  5
rating by Marie Ritz
"Lucinda is the best! Their office is very responsive and always gets the job done."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lucinda and the team were responsive and got the job done. We truly appreciate your support!"
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C Konat

November 24, 2025

5  out of  5
rating by C Konat
"Richard Lonie has been my State Farm agent for over 20 years. Richard, Lucinda and the staff have always been very accommodating to both myself and my family members. I’m confident that their policy suggestions are what is best for our situations which is why I have referred them to other family members and friends. Also, I have found that policy bundles and loyalty discounts have truly paid off because my current premiums can’t be beat!"
We responded:
"Thank you so much for sharing your experience! We’re honored to have been your trusted State Farm team for over 20 years. Lucinda and the entire staff truly appreciate your kind words and referrals – it means a lot to us. We're glad to hear that our policy recommendations and discounts have made such a positive difference for you and your family. Your continued trust and loyalty inspire us to keep providing the best service possible. Please don’t hesitate to reach out anytime – we’re always here to help!"
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Domenico Longo

November 14, 2025

5  out of  5
rating by Domenico Longo
"The best car insurance I ever had. And my friend and coworker had stated the best insurance ever."
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your friend had such a great experience with our car insurance services. It’s our pleasure to provide the best coverage and support for you both. If you ever need anything else, we’re always here to help! 😊🚗✨"
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Andrea Kay

November 6, 2025

5  out of  5
rating by Andrea Kay
"I have been taking care of my Life Insurance with Lucinda for 16 years. I always feel like I have experts taking care of my family. More than that, Lucinda calls me with advice if a change in plans could serve me better. And at a good price. I appreciate them! Andrea"
We responded:
"Hi Andrea! Thank you so much for your wonderful review. We’re truly honored to have been taking care of your life insurance needs for the past 16 years. It means the world to us to know you feel supported and confident that your family is in expert hands. Lucinda and the whole team are committed to keeping you informed and finding the best options for you—always with your best interests at heart. We appreciate your kind words and look forward to continuing to serve you for many more years to come! 😊🌟"
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Bradley Cramp

October 24, 2025

5  out of  5
rating by Bradley Cramp
"Our family has worked with Richard Lonie State Farm Insurance for many years now for our home, auto and other insurance needs and I must say that it has always been an exceptional experience across the board and I could not recommend them more!"
We responded:
"We’re truly honored to have been your trusted insurance partner for so many years! It means the world to us that you’ve consistently had such positive experiences with Richard Lonie State Farm Insurance. Thank you for your heartfelt recommendation—we look forward to continuing to serve your family for many years to come!"
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Kevie Williams Parker

October 15, 2025

5  out of  5
rating by Kevie Williams Parker
"This is a great agent - especially Lucinda!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lucinda made such a positive impression. She truly loves helping our clients and your feedback means the world to us. We'll be sure to share your compliments with her – it will definitely brighten her day! If you ever need anything else, we're always here to help. Thanks again!"
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Monica Reming

September 12, 2025

5  out of  5
rating by Monica Reming
"I have been with my State Farm Agent Richard Lonie and his Team for 20 plus years because they have always provided me with exceptional service!"
We responded:
"Thank you so much for your kind words and for trusting our Agency team for over 20 years! It’s truly rewarding to know our commitment to exceptional service has made a difference for you. We look forward to continuing to support you for many more years to come!"
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Galen Paolini

September 11, 2025

5  out of  5
rating by Galen Paolini
"I’ve been with State Farm for several years. I highly recommend this insurance company."
We responded:
"Thank you for your recommendation and for being a valued part of the State Farm family! We’re glad to hear you’ve had a positive experience over the years and look forward to continuing to serve you."
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Will Williams

July 21, 2025

5  out of  5
rating by Will Williams
"I’ve been with Richard and Lucinda Lonie for over 20 years— for my home insurance, and for my auto coverage. Through every season, they’ve consistently come through when I needed them most. What sets them apart isn’t just reliability—it’s their personal touch and genuine compassion. They treat you like more than a policy number; they treat you like family. Highly recommended for anyone who values integrity, responsiveness, and real human care in their insurance provider. Will B."
We responded:
"Thank you so much, Will! We’re grateful for your loyalty and kind words. Serving you all these years truly means the world to us!"
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Richard Choi

July 14, 2025

5  out of  5
rating by Richard Choi
"Wow, if I could tell you about how much Lucinda Lonie is the best agent I in my now 40 years of life have to e pleasure of helping me. I have been insured through various companies since I was 15 and have been taken advantage of. Lucinda has since I had the pleasure of coming into contact with has been a gem! I can say as far as letting me know the best way to potentially keep myself cover, keep my cost down, also keep me with the best benefits possible for what I wanted! I have had the pleasure of having her assistance over 4+ years. Lucinda works for a local branch which I would recommend, since they see her skills/ aptitude for customer service and knowledge. When you have an insurance issue… I would talk o Lucinda. She needs a big raise in my opinion!!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Lucinda! We’re delighted to hear how much her dedication and expertise have meant to you over the years. Lucinda takes great pride in helping each client find the right coverage while making the process easy to understand, and your kind words truly reflect her commitment. Your recommendation means a lot to both Lucinda and our entire team. We’re grateful to have you as part of our insurance family and look forward to continuing to serve you for many more years to come!"
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Daniel

June 12, 2025

5  out of  5
rating by Daniel
"I’ve been with Richard Lonie’s State Farm agency for the past few years, and their service has been nothing short of exceptional. Every interaction—whether it’s a quick question or handling a claim—has been met with professionalism, kindness, and efficiency. They truly go above and beyond to make sure you’re taken care of. Highly recommend!"
We responded:
"Thank you so much for your kind words! We're so happy to hear you've had great experiences with our team. Taking care of our customers is what we’re all about, and we’re lucky to have you as part of the State Farm family. If you ever need anything, don’t hesitate to reach out. Thanks again for the recommendation! 😊"
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RED

September 6, 2024

5  out of  5
rating by RED
"We just added a new car to our insurance, and with everything going on with Insurance these days, Rich made it effortless! Thanks Rich and Lucinda! You have a loyal customer for life!"
We responded:
"Thank you so much for your wonderful review! We are delighted to hear that our agency was able to make the process of adding your new car to your insurance effortless, especially given the current complexities in the insurance landscape. Your kind words and loyalty mean the world to us. We are committed to providing you with the best service possible and are thrilled to have you as a loyal customer for life. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you once again for your trust and support! Rich"
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Leah Christenson

September 4, 2024

5  out of  5
rating by Leah Christenson
"Richard Lonie has been our agent for years. He and Lucinda are always so helpful. Just today I added a new car on our policy in minutes. A++ service always."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that our office has consistently provided you with helpful and efficient service over the years. It’s wonderful to know that adding your new car to the policy was a smooth and quick process. We strive to make every interaction as seamless as possible, and your feedback truly means a lot to us. We deeply value your trust and loyalty, and we look forward to continuing to serve you with A++ service. If you ever need further assistance, please don’t hesitate to reach out. Rich"
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Shelley Karlowsky

August 29, 2024

5  out of  5
rating by Shelley Karlowsky
"Best service ever!! I highly recommend Lucinda! She is very knowledgeable and gives the best customer service!!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you had such a positive experience with our office. Lucinda truly is a gem, and we are very fortunate to have her on our team. Your recommendation means a lot to us, and we are delighted to know that Lucinda's knowledge and customer service made such a great impression. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help! - Richard"
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Steve Adamsten

July 10, 2024

1  out of  5
rating by Steve Adamsten
"I don't usually leave reviews but this company is really bad! I am extremely disappointed with Richard Lonie and their relation to State Farm Insurance. My friend told me to give them a try as they provided her with a competitive quote. After calling it seems the opposite is true. Lucinda is not friendly or helpful, and they consistently provide incorrect quotes. She promises to give you a call back but never returns calls. Additionally, despite multiple attempts to contact them, they never return my calls. This lack of professionalism and poor customer service is unacceptable. I do not recommend this insurance company to anyone looking for reliable and friendly service."
We responded:
"Thank you for taking the time to share your experience. We take all feedback seriously and strive to provide the best possible service to our clients. However, we currently have no record of working with you or providing you with a quote. We would appreciate the opportunity to address any concerns you may have. Please reach out to our office directly so we can understand your situation better and assist you promptly. Our goal is to ensure that all our customers have a positive experience. Richard"
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C K

July 3, 2024

1  out of  5
rating by C K
"This State Farm agency is really bad!!!!! Lucinda Lonie quoted me a $320 for my car insurance and for the last 3 months I have been charged $525. When I call them they never pickup my calls and have been ducking my emails for several months. The reason I let it go for so long was because Lucinda Lonie stated it’s a transactional period and there was some fees charged but after the 1st month it will all adjust. Well this is the 3rd month and it has not adjusted. They have been over charging me and providing horrible customer service. DO NOT USE THESE CROOKS! Bad business ethics!"
We responded:
"Hi CK - Thank you for taking the time to share your feedback. We genuinely value your input and apologize for any inconvenience you've experienced. Our primary goal is to ensure that our policyholders feel supported and well-informed. When changes are made to an insurance policy, any associated cost increases are often spread over three months as a courtesy to help manage the financial impact. Our intention is always to make transitions as smooth and manageable as possible for you. We understand how important it is to have clarity and transparency with your insurance policies, and we're deeply sorry if this process wasn't communicated effectively in your case. Your satisfaction is very important to us, and we're committed to making this right. Please feel free to reach out to us directly so we can discuss your concerns in more detail. We're here to help and truly appreciate the opportunity to improve our service based on your feedback. Warm regards - Richard Lonie"
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Zia Amilee

June 25, 2024

5  out of  5
rating by Zia Amilee
"I am so happy with Richard Lonie with there Service and every time when I call there, someone to answer the phone right away!"
We responded:
"Thank you so much for your kind words and for taking the time to leave us this wonderful review. We are thrilled to hear that you are happy with our service and that we have been able to meet your expectations. Our team always strives to provide prompt and helpful assistance, and it is great to know that you appreciate our efforts. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to service you! "
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Christina Miraglia

June 7, 2024

5  out of  5
rating by Christina Miraglia
"The least stressful part of dealing with various car accidents and incidents over the last two decades is calling Richard Lonie’s office and talking to Lucinda (she is a delight), knowing that things will be taken care of. They have been responsive, kind, and extremely helpful in dealing with all of our insurance needs (car, earthquake, and homeowners)."
We responded:
"Hi Christina - Thank you so much for your kind words and continued trust in our services! We're thrilled to hear that Lucinda and our team have made your experience less stressful over the years. Your satisfaction is our top priority, and we're always here to help with your insurance needs. Richard"
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Barbara Clark

June 1, 2024

5  out of  5
rating by Barbara Clark
"Always so personable and super friendly!!! Wouldn’t go anywhere else! They insure my house, cars, boat, trailer… everything! Love them!"
We responded:
"Hi Barbara, Thank You for the great review. We really appreciate you trusting our State Farm agency with your insurance needs, and we look forward to many more years providing top tier service to you and your family."
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Bob Bendetson

April 17, 2024

5  out of  5
rating by Bob Bendetson
"We’ve been with State Farm/Richard Lonie for over two decades and couldn’t be more pleased. Any issue is taken care of promptly, and they always look for ways to lower our premiums. Can’t say enough positive things about everyone who works in that office."
We responded:
"Hi Bob. Thank you so much for the kind words and great review. I will make sure to share with the team and thank you the many years with State Farm."